Our Customers' Reviews
The crew is awesome, I wont trust any other repair shop with my car. They are very honest and wont try to fix something that isnt broken. I recently had to have a lot of repairs done to my car and Roy had me come out to the garage and showed me every single that was wrong with it so I knew exactly what I was paying for.
— Heidi B., Saginaw, MI
Excellent customer service! These guys went above and beyond helping me with my vehicle situation.
— Joan C., Midland, MI
Roy and his crew have been the best to me! Every time I took my car there they were up front and honest about what needed to be done and let me know the price. They are very friendly and treat you like family. They have fixed many things on my car that should have been done before the should have been sold to me. All employees are very nice and take their time to explain everything to you! Even though I dont need to I always take my care there for oil changes. If Roy cant get you in or your car needs something different than what they do, he always gives you places to go and its usually tuffy on bay road which is just as good as this one! Thanks Roy and the gang YOU ROCK!
— Dena B., Saginaw, MI
Roy and his top notch crew went above and beyond with their customer service and quality work!! I highly recommend this shop!!
— Steven P., Bay city, MI
Everyone at this Tuffy Muffler location are excellent!! Best master mechanics for all of your vehicle repair needs. Very fair and honest business, they treat you just like family.
— Pamela S., Bay City, MI
I have to say that this shop, under the supervision of Roy, is phenomenal. My vehicle sat for OVER 2 weeks in a different shop after an accident. I had several problems with my vehicle. I was told by shop XXXX that my vehicle was fine, although it did NOT feel fine. I brought my car to Tuffy on Gratiot and was taken care of like you wouldn't believe! I have NEVER had such a thorough job done on my vehicle, an extensive list, so unbelievably quick. 1 day is all it took!! My vehicle is as good as new!! Highly recommended you see Roy and the crew. Fantastic group of caring men! Thank you again Roy! My Jeep and I are very pleased!
— Michelle M., Saginaw , MI
Manager Roy is fantastic. He gave me suggestions and no pressure that things needed to be done right then and there. Friendly service I will come back again
— Michelle L., Saginaw, MI
Manager Roy is fantastic. I always take my vehicles to him and refer friends to use tuffy. He's 100% professional, friendly, knowledgeable and honest. I know I'll get a fair price for repairs and don't have to worry about being ripped off or lied to. His staff is great also.
— Sherry H., Freeland, MI
I always love coming in here. The best service always. Staff is very helpful and friendly. My car was done so quickly also.
— Frances A., Saginaw, MI
Tuffy's on Gratiot is where I always go for my oil changes. I do the early bird special. Great price and the guys are so friendly. I've been to some shops where they always try to sale you something you don't need. Tuffy's is not one of them
— Teresa T., Saginaw, MI